Cellix AI scores every dispute with a 10-factor model, calculates expected value, and tells you exactly which to fight, accept, or prevent.
Without data, you're guessing which disputes to contest. You waste time on unwinnable cases and miss the ones you should fight.
Fighting every dispute costs time and fees. Accepting every dispute leaves recoverable revenue on the table. Without scoring, you can't tell the difference.
Building evidence packages manually for each dispute is slow and error-prone. By the time you respond, the deadline is often close.
Win or lose, most merchants never feed dispute outcomes back into their process. The same mistakes repeat month after month.
Four capabilities that turn dispute management from guesswork into a data-driven operation.
Every dispute gets a transparent score based on dispute type, amount, evidence strength, historical win rate, customer history, and more. No black boxes.
Cellix AI doesn't just score — it tells you what to do. Fight when you'll likely win. Accept when it's not worth the cost. Prevent when it's a pattern.
Cellix AI automatically extracts and organizes evidence from your transaction data, shipping records, and customer interactions into submission-ready packages.
Every dispute outcome — win or loss — feeds back into the scoring model. Cellix AI continuously calibrates to your specific dispute patterns.
Cellix AI automatically enriches every dispute with transaction metadata, customer history, and processor-specific signals — giving you evidence competitors can't match.
Purchase frequency, lifetime value, previous disputes, and refund history pulled from across all connected PSPs.
3D Secure authentication results, device fingerprints, IP geolocation, and AVS/CVV match data strengthens compelling evidence.
Auto-linked tracking numbers, delivery confirmations, and signature proofs mapped to each transaction.
Pre-built templates for every major Visa and Mastercard reason code, fully customizable to match your business. Dynamic variables auto-populate with enriched data from each dispute.
Cellix AI activates automatically when you subscribe to Pro. Your disputes flow in through Cellix AI from any connected processor — no extra setup.
Every incoming dispute is scored with the 10-factor model, given an expected value, and tagged with a FIGHT, ACCEPT, or PREVENT recommendation.
Review the recommendation, download the evidence package, and submit your response. Over time, outcomes refine the model for your business.
Cellix AI is included in the Pro plan. Connect your payment processors and start scoring disputes in minutes.